Skip to main content
All CollectionsPayment/Billing
Troubleshooting: E-403 Payment Error
Troubleshooting: E-403 Payment Error

What the E-403 error means when you're trying to pay.

Updated over 2 months ago

If you see an E-403 error message on the payment pop-up, this is because our payment portal, Paddle, blocks transactions from specific countries. Here is a statement from Paddle on the matter:

"In accordance with international sanctions regulations, as well as the policies of our banking and payments partners, including various anti-money laundering regulations, Paddle is unable to support suppliers operating from the below countries. Paddle will also block purchases and downloads to buyers located within specific unsupported regions/countries."

The countries blocked are:

  • Afghanistan

  • Belarus*

  • Burma (Myanmar)

  • Central African Republic

  • Cuba

  • Crimea (Region of Ukraine)*

  • Democratic Republic of Congo

  • Donetsk (Region of Ukraine)*

  • Haiti

  • Iran

  • Kherson (Region of Ukraine)*

  • Libya

  • Luhansk (Region of Ukraine)*

  • Mali

  • Nicaragua

  • North Korea

  • Russia*

  • Somalia

  • South Sudan

  • Sudan

  • Syria

  • Venezuela

  • Yemen

  • Zaporizhzhia (Region of Ukraine)*

  • Zimbabwe

We will update this list in sync with Paddle's updates. Unfortunately there is not anything as Novelcrafter that we can do regarding these restrictions.

Did this answer your question?